Check what is included, then ask the original organizer or transfer supplier how to change or decline the relevant journey. Obtain the status of both arrival and return in writing. Book any independent private transfer separately; it does not notify the original provider or confirm that your remaining package transfer stays active.
Check what your holiday booking includes
An all-inclusive hotel stay does not by itself establish airport transport. Read the booking and transfer voucher: airport code, hotel, passengers, local dates, both journeys and the named supplier. Check whether the service is shared or private and who issued its instructions. A hotel shuttle advertised for another airport is not automatically a POP service. If anything is unclear, ask the booking organizer before buying duplicate transport.
Contact the original provider before changing plans
Use the contact channel in your original confirmation. State which passengers and which transfer leg you want to change or not use; ask for the procedure and written acknowledgment. Do not treat a message to the new driver as notice to the original supplier. Ask the original provider about any amendment charge, refund or credit. None is promised here. Request a transfer-specific change rather than assuming you must cancel the whole holiday.
Choose arrival only, return only or both
For example only: a guest heading to a Playa Dorada hotel wants a private car from POP but hopes to keep the package return. The guest must ask the original provider to confirm the unused arrival and whether the return remains available, then obtain the private arrival confirmation. This is not proof that every package permits that split. If replacing both legs, record both original statuses and both new journeys. Do not assume an arrival no-show either cancels or preserves the return.
Confirm the private transfer separately
Send the private-transfer team the exact hotel or villa and entrance, operating arrival flight, airport-local date, passenger and bag counts, large equipment, requested child seats and assistance needs. For a private return, include the flight leaving POP and its local date. Obtain availability, vehicle, complete written price and meeting instructions. Published airport fares are a reference for the stated journey, not a refund calculation or a package-provider upgrade. A request alone is not a confirmed booking.
Keep one clear pickup plan for each journey
Save the current arrival confirmation offline and share it with everyone traveling. Follow the written meeting instructions for the provider actually collecting you at POP. Separately record who handles the hotel-to-airport journey, its pickup date, time, place and contact. If retaining the package return, obtain those instructions from that provider; a private arrival confirmation does not establish them. Send flight or hotel changes to every affected provider and ask for revised confirmations.
Three questions before you switch
Will a private booking cancel the included shuttle? Do not assume so: contact the original provider separately. Can I keep the included return? Only rely on its explicit confirmation for your booking. Will I get money back for the unused ride? Ask the original organizer about your terms; no refund, credit or free amendment is guaranteed. A separately bought private car is an independent booking, not automatically an upgrade supplied by your holiday organizer.
Copy your two-provider checklist
Copy these fields into your planning notes. Mark unresolved points as awaiting confirmation and keep the two providers' replies distinguishable. Share the final plan with the travelers, including who pays the private fare. This checklist does not amend a package, cancel a ride or reserve a vehicle; the relevant providers must confirm their own arrangements.
- Original booking reference and named transfer provider: …
- Airport, exact hotel, passengers and local travel dates: …
- Original arrival transfer: current confirmed status: …
- Original return transfer: current confirmed status: …
- Requested change, procedure and provider acknowledgment: …
- Confirmed private journey, vehicle, written total and payer: …
- Arrival meeting and departure pickup instructions: …
- Open questions, provider contacts and latest changes: …
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